New User?
Register here!

Login Status

Not logged in

» Login

Shopping cart

0 Product(s) in cart

Total $0.00

> Checkout

GENERAL

1. How do I return to the home page? Return

   You will find links on the upper left side, upper right side, and very bottom of every page on our website. Simply clicking on the word "home" will take you back to the home page.

    

2. Can I check my order status online? Return

   You can check your order status online by clicking on the "order status" link, or by going to http://www.brandiscreations.com/orderstatus.php.

    

3. Do you have a printed catalog? Return

   We currently do not have a printed catalog.

    

4. Can I purchase gift certificates? Return

   Gift certificates are not available at this time, however, we are currently working on making that an option.

    

5. How do I redeem a gift certificate? Return

   See "Can I purchase gift certificates?"

    

6. I received an error message when I entered my redemption code during checkout.  What should I do? Return

   See "Can I purchase gift certificates?"

    

7. Do you charge a sales tax? Return

   We do charge a 6% sales tax in the state of Kentucky, as required by the Kentucky Department of Revenue.

    

8. Do you charge a sales tax on gift certificate purchases? Return

   See "Can I purchase gift certificates?"

    

9. What is your return policy? Return

   Any item may be returned in it's original condition, for a refund, within 2 weeks of the order date.  A 15% restocking fee may apply.

   If an item received is damaged, or not correct, we will issue a pickup order on the item, and immediately replace the item.

    

PLACING ORDERS

1. Do you require a minimum purchase? Return

   There is a small minimum purchase requirement of $10.

    

2. How do I place an order? Return

   There are several ways you may purchase an order:

   Online:  Sign into your account, add items to your shopping cart and follow through the checkout procedures.

   Phone:  You can order by calling us at 859-621-4955.

   E-mail:  You can also place orders by e-mailing us at orders@brandiscreations.com

    

3. Will I receive e-mail confirmation once I have placed an order? Return

   Yes, you will receive e-mail confirmation once your order has been placed.

    

4. What should I do if I didn't receive my order confirmation? Return

   If you do not receive e-mail confirmation it is possible that the transaction was not completed, so you should immediately contact us by phone or e-mail at bjones@brandiscreations.com.

    

5. Am I required to submit an e-mail address when placing an order? Return

   You will be required to submit an e-mail address with us in order to make purchases from our website.  This is so we may send you an order confirmation, and update you on your order status.

    

6. Can I save items in my shopping cart if I don't place the order right away? Return

   Items will remain in your shopping cart for up to an hour.  However, after an hour those items will be returned to "in stock" items and be available for others to purchase.

    

7. How do I purchase the products in my shopping cart? Return

   While viewing your shopping cart you should see a button that says "check out."  By clicking that button you will begin the checkout process and should simply follow the instructions.

    

8. How do I remove products from my shopping cart? Return

   Each item in your shopping cart will have a delete option on the right hand side.  Simply use the delete option and then hit the link to update your shopping cart.  This should remove the item.

    

9. How do I add products to my shopping cart? Return

   When viewing products and/or product descriptions there will be an "Add to Cart" button.  Clicking on this button will add the item to your shopping cart.  To the left of this button is a quantity field, which can be adjusted to the amount you wish to purchase.

    

10. Am I required to sign in to place an order? Return

    You will not be required to sign in to place an order at this time.  However, we are working on setting up My Account access, which will give our customers access to their order history, order tracking, etc.

     

PAYMENT METHODS

1. What payment methods does Brandi's Creations & Craft Supplies accept? Return

   Brandi's Creations accepts several payment methods:  Visa, Mastercard, American Express, Discover, Paypal, Cashier's Checks and Money Orders.

    

2. What's the difference between a shipping address and a billing address? Return

   A shipping address is the exact location where you would like your order to be delivered.  A billing address is the address you have on the credit card account you are using to make your purchase.

    

3. What is the CVV number requested in the checkout process? Return

   A CVV (Creditcard Verification Value) is a 3-4 digit code that is printed on the reverse sides of Visa, Mastercard, American Express and Discover cards.  This number is used as a security measure when making purchases online, by phone, or through e-mail.

    

4. When will my credit card be charged? Return

   You're credit card will be charged when your order is placed.  You will be notified by e-mail once your order has shipped.

    

SHIPPING

1. When will my order be shipped? Return

   Your order will be shipped immediately upon receipt of the order, assuming that no items purchased are backordered.  If an item is backordered, you will be given the option to receive a refund or have that item shipped as soon as it is received.  Every in-stock order that's purchased on a business day will be shipped within 24 hours of the purchase time.  Any order purchased on Sunday or a holiday will be shipped within 24 hours of the next business day.

    

2. What days are considered business days? Return

   Currently, our days of business are Monday-Friday 8:00am-5:00pm and Saturday 12:00pm-6:00pm.

    

3. Will I receive confirmation once my order has shipped? Return

   Yes, you will receive confirmation that your order has shipped.  Confirmation will be sent to the e-mail address provided when you placed the order.

    

4. What should I do if I don't receive a shipping confirmation? Return

   Please contact Brandi by e-mail at bjones@brandiscreations.com if you do not receive shipping confirmation within 24 hours of the first business day after the order was placed.

    

5. How do you determine shipping charges? Return

   Shipping charges are determined by UPS rates based on weight (lbs and oz.).  Shipping rates will vary depending on the shipping method you choose.

    

6. What company do you use to ship orders? Return

   We use UPS (United Parcel Service) to ship all of our orders.

    

7. What are my shipping options? Return

   Our shipping options include UPS Ground, UPS 3 Day Select (delivery 3 days), UPS 2nd Day Air (delivery 2 days), UPS Next Day Air Saver (delivery 1 day), UPS Next Day Air (delivery 1 day by 12:00 Noon), and UPS Next Day Air Early A.M. (delivery 1 day by 10:00AM).  We also have a pickup option for local customers.

    

8. Do you send partial shipments when items are backordered, or hold the shipment until all items are in stock? Return

   If we receive an order for an item that is not in-stock we will initially inform the customer that the item is backordered.  Based on the customers decision to continue with the order, we will immediately shipped backordered items once they are received.  It's up to the individual customer if they'd like to receive partial shipments or wait on all the items to be shipped together.

    

9. How do I track my order? Return

   When you receive shipping confirmation a tracking number will be included in the e-mail.  You can use this number to follow your orders progress at www.ups.com.  Or, you may check your order tracking by clicking the "tracking" link in our website, or by going to http://www.brandiscreations.com/tracking.php.

    

10. Do you ship to P. O. Boxes? Return

    At this time we do not ship to P. O. Boxes.  Since we rely solely on UPS for shipping, that is not an option.

     

11. Do you ship outside the United States? Return

    Yes.

     

12. Do you ship to APO/FPO military addresses? Return

    Yes.

home | sitemap | contact | faq | products | tutorials | search
checkout | order status | order tracking | links of interest